1.3
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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I joined Credo when it was still Working Assets and only supplied long distance service (back in ~1988). Their customer service has declined to the point where I have decided to cancel my service.

In September 2017, I got an iPhone from them. I had trouble from the beginning using the phone without wifi, but since it was my first iPhone, I thought it must have been something I just didn't know how to do yet. I found out Saturday that they had been charging me for data all this time but had never set me up properly to be able access it. Customer Service attempted to fix the problem but whatever they did broke my ability to use wifi at all.

Now they're saying the only way to solve the problem is for me to upgrade to a new phone -- basically pay more money -- and they have denied my request for a refund for 15 months' of data that I was not even able to access. I have been loyal to Credo for decades, even refusing to transfer to a lower-priced service provider because I believe in their mission. But now I see that I was a sap. I've been taken advantage of, and now , to top it off, I'm being screwed.

Their customer service and tech support are sorely lacking in expertise. They BROKE my phone, and now want ME to pay for a new one.

I am so very deeply disappointed. So long, Credo!

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