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I was a working assets long distance customer before they became credo. I had good service and felt good about having the service. But the customer service is horrible. It is not the people, they are fine. But the system does not allow them to solve problems. the...
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Anonymous
Keshrway81

I cannot agree more. I’ve been with the company for 22+ years and am entirely done with them. Very similar experience and sentiment. Incredibly incompetent customer service an...

1.6
I liked
  • Long distance service in the 90s
  • Idea of the progressive company
I didn't like
  • No stores
  • Seems like hypocracy
  • Poor customer service
#1265710
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Downright the worst cell-phone service I've ever had. DO NOT USE THIS SERVICE unless you want to be disconnected from 4G at least 50 times throughout a normal working day... Customer service representative was nice, but did not help me fix the issue. Simply told me I...
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Anonymous
Lynn Fogel

Terrible coverage and my phone didn't ring when I had calls coming in and it was the service providers issues that they could not fix. I waited for my 2 year contract to come ...

1.9
I liked
  • Cheaper bill
I didn't like
  • Lack of improvements to network
  • Not cheap enough to warrant the lack of service
  • Terrible coverage
#1264179
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Credo Mobile is a company of hypocrits. Public face says they support a living minimum wage. They also publicly fought for severance for all the employees laid off by Toys R Us. They do huge donations to causes. That's what they put out there. Behind the scenes, they...
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Anonymous
Anonymous

Disgruntled employee?

1.9
I didn't like
  • Disdain for anyone who would want a flip phone
  • Dont give reps any power
  • Claim to support living wage and lay off anyone making one
#1262241
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I have only been a customer with Credo for a month. They call their customer service staff "advocates" - this is certainly a more accurate title. They advocate solely for the company, not for the customer. I have been on the phone multiple times with them (after...
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1.1
I didn't like
  • Misrepresentations
  • Customer service
  • Phone stopped working
#1246866
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Just off the phone on my 5th call to Credo "customer service" which included a 20 minute hold and the information that there was no supervisor to talk to. 10 days ago I placed an order for 2 new phones (I already had one on the Credo system). I was very specific that I...
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#1228623
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Credo was having a sale last week where you could get an iPhone 7 for 'free' as a new customer. Signed up, everything was done, given a confirmation number, saw the charge on my card- the phone didn't show up in the promised two days. I finally get a hold of someone...
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1.0
I liked
  • Credo 6 years ago
I didn't like
  • Misrepresenting their product and misleading facts they gave
#1200982
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My husband's flip phone died, and he needs a flip phone. Credo no longer offers new flip phones. Despite the fact that I had a grandfathered plan which allowed me to buy a flip phone to use on their network, Credo essentially refused to let me do this. They told me to...
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2.0
I liked
  • Tech support that i had received previously
I didn't like
  • Hypocrisy of supporting verizon
  • Disdain for anyone who would want a flip phone
#1198802
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I have been a customer with Credo for over 17 years, never once late on a payment. The last two customer service reps that I spoke with at Credo confirmed that I did not have a contract. Now that I have switched service, Credo has sent me a bill for $345 claiming that...
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I didn't like
  • Phone stopped working
#1196332
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I never got a notice stating my long distance service was being blocked. I called on 2/5/18 and was told about an unpaid balance. The balance was paid and Emma (supervisor) said the block would be removed. As of 2/18/18 the block has not been removed and no one can...
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1.0
I didn't like
  • Suspension policy
  • Misrepresentations
#1192494
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Contact CREDO Mobile

Mailing Address:
101 Market St, Suite 700
San Francisco, CA 94105
Phone:
(877) 762-7336
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Ordered a Samsung Galaxy 8. It came and I activated it and found no way to be notified that I had voicemails. Thought it was me and I had done something wrong so tried to get help but could not get through to customer service. Finally got through and was informed that...
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1.0
I didn't like
  • Misrepresenting their product and misleading facts they gave
#1162286
Reply to reviews