Hasso W

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Verified Reviewer
| map-marker Kula, Hawaii

Credo is hypocritic

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Credo offered customers a $100 referral fee for any friend they would sign up with Credo. I referred my friend and even after three follow-up calls never received ANY credit.

They just didn't care to pay it. I stayed with Credo nevertheless (my mistake). Then I dealt with a miscommunication issue, which involved irresponsible follow-up work on Credo's side in regards to me clearly expressing that I wanted to downsize my plan which didn't happen and led to excess expenses on my end which Credo took NO responsibility for and wasn't willing to make any adaptations for either. To make it short: I don't recommend anybody to get involved with Credo.

"Nice talking" on the outside, but obviously not living up to it... the same old BS, money matters more than honest customer care, I call it hypocritic.

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Keith S Qkf

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Verified Reviewer

Long term customer, ripped off numerous times

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This so called progressive company is more or less a giant scam. I was a customer for more than ten years, going back to the days of Working Assets which actually did a lot of decent things that a mega telecom company does not.

CREDO, like so many businesses in 2023, banking on their style (wOkE) over any substance.

They are more or less constantly communicating their special offers and incentives to get other people to join their surface level skin deep cell phone cult, but when it comes to communicating with the people that pay their bills, they could care less. I had several disappointing interactions with them over the years, but the final straw of this dispute centers on data overage charges. I neglected to pay attention to my bill and realized recently that I had been paying 3x the base rate for going over on data. I was unaware that I was incurring these charges and never received any notification...for several months.

When I finally looked at the bill in detail I was shocked to discover that I'd cumulatively paid several hundred dollars over my base monthly rate. Tried to resolve this via customer service, first looking for an explanation and then arguing with their incompetent, off-shored "advocates" about the charges. Their only response was that "text messages were sent" to inform me of the data overage charges. I am not that big of a moron to keep using data to the tune of $90-$120 over; if I had known I would have stopped altogether.

The simple argument I was trying to make is that if a cell phone company, progressive values (lol) or not, can collect $100 a month for 10 years, surely they can send an email or phone to alert the customer about the high charges they are incurring. This dispute went to a supervisor, and I offered to pay half of the overage fees, and their inflexible "senior support staff" came to a consensus that I was out of luck. They did not give a millimeter, not even a dime.

They also, in the middle of this dispute, shut my phone service off! I would stay far, far away from this company they are wolves in sheep's clothing (baaaaah)

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Loss:
$115
Pros:
  • Alternative cell phone company
Cons:
  • Posers
  • Terrible customer service
  • Inflexible

Preferred solution: Full refund

User's recommendation: Run in the other direction, if you want to support good causes do it in your local community they only financially support mega non-profit industrial complex players anyway

Susan B Uph

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Verified Reviewer
| map-marker Pretoria, Gauteng

You told me I was angry and I wasn't.

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I don't remember being angry. Sent a great review for Makada. I don't have anything else to say. But you insist that I continue to make nonsense.
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Pros:
  • I have always enjoyed credo

Preferred solution: Nothing

Altha Cyr
map-marker Cupertino, California

Never ever had a problem with them.

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Nothing ever happened. The Customer service has always been great for me. And with them for probably 30 years. 2 years ago I had a Samsung 7S and they were going to 5G. So they gave me a Samsung S9 refurbished for free. Can't beat that! I'm on social security and I can't afford a new phone.
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User's recommendation: I highly recommend them. They are more expensive than some carriers but they don't need money to great causes.

Ron Z Uoq

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Verified Buyer
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Verified Reviewer

I've been enslaved by Credo Mobile, who won't give me a transfer pin and port out pin.

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I've been enslaved by Credo Mobile, who won't give me a transfer pin and port out pin.
Updated by user Aug 04, 2023

I have received an email from Credo Mobile indicating that my issue with them has been 'resolved' with no indication as to How it has been resolved, from which I can only assume that they still intend to continue to enslave me. It is yet another example of their...

Updated by user Aug 04, 2023

As of Friday, August 4, 2023, 9:24 AM EDT, Credo Mobile continues to refuse to discontinue my account, over a week after I first called to discontinue it. A person calling himself 'Linville' does nothing but stall and evade and invent new definitions for the word...

Updated by user Jul 25, 2023

I finally got my transfer pin and have escaped back to AT&T. Woo hoo!

Next time I'll read the reviews first before changing mobile phone carriers. And I still want my money back.

Original review Jul 25, 2023
I switched from AT&T to Credo Mobile yesterday expecting to save money. Instead I got awful customer service: bad instructions, misleading statements, false assurances, plus promised calls back and promised instructions that never happen.

I've put in several requests for a transfer pin and port out pin so I can transfer back and have no reason to believe they're going to allow it.

I've been on hold with customer service for hours. I WANT MY MONEY BACK.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Flee. And don't look back.

Stephanie W Ukt

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Verified Reviewer
| map-marker San Anselmo, California

I need to pay my bill to restore service!!!!!

I no longer get a paper bill so I dont have my account number. I cant remember my username or my password because I pay my bill telephonically so Ive never needed them. I cant sign in without my password. I cant retrieve either my password or my username or be assigned a new one without my account number. Im in an unbreakable loop. How the heck am I supposed to pay you? By the way, Im 74 and live alone, so I cant call anyone for help with this. Stephanie Wellemeyer
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Zaheer Xxk

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

International Travel

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I had to change my phone for international travel. I will be traveling abroad and needed my phone unlocked.
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Tiarah Nxh
map-marker New Orleans, Louisiana

Can't call or text

I canT text or call. Cant contact customer service. Perhaps I messed up something in Settings. Can you call me to help reset? 612910****
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Thomas K Fxv

Inquire about smart watches and phone issue (Not CREDO service issue) with dropped calls

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Hold times were too long, before my phone would drop call, so I used chat. That tech was very polite. Had me reset phone due to it dropping calls frequently. Unfortunately my phone is still dropping calls. I still need help with issue.
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User's recommendation: This is a company with soul and committed to improving peoples lives with great service. They walk the walk!

Dionisia Wry

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Verified Reviewer

Constant Spam in my inbox! WTF

This company spams me 3 or 4 times every day to sign up with thier BS phone plan. They have no unsubscribe button and I never subscribed anyway. Stay FAR AWAY!
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Preferred solution: Apology

User's recommendation: stay away!

Dideoluwa O

Debited for a failed transaction

I tried making payment for JAMB admission letter for a candidate on the 9th of November 2023. I was debited for the transaction but on the Jamb website, it says failed transaction. I've called Providus bank and I was told to reach out to you at Credi
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Preferred solution: Full refund

Susan Qsd

When my phone died, they said "too bad" even though i got the phone from them. at every point when they could have been great, they were unsupportive and awful!

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customer service is a joke. the WORST of a horrible lot of tech companies. the absolute worst! every time I needed customer service, they were not there. The big three are horrid, but better than credo. if you want to support progressive causes, donate on your own.
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User's recommendation: keep moving. don't stop with Credo.

Nancy F Xat
map-marker Tielt, Flemish Region

Cannot connect with my user id/password

Just sent an email to call me..I am DONE trying to reset my password online! I am so frustrated by the number of times this has happened. I need ti speak to a person...forget the online debacle. I am considering changing fro Credo ath this point.Love your philanthropy...hate you crap on line!
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Pros:
  • Donations
Cons:
  • Online passwords

Preferred solution: a new password although I thought I had changed it recently

Robert W Aaz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

BASELESS CHARGES + UNRESPONSIVE = SCAM

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CREDO Mobile - BASELESS CHARGES + UNRESPONSIVE = SCAM

Credo touts itself as a goody two-shoes mobile carrier, and its web site is filled with fetching eye candy, glowing "reviews", and all the right buzz words, but fly-by-night scam or money laundering operation is more apt.

I've had countless emails, voicemails, and phones call trying to resolve the simple fact the the "company" sent the wrong phone

Their customer service is nonexistent/unresponsive, their fees are exorbitant, the company mishandles orders, ships late, gouges with "restocking fees" to penalize the customer for the company's incompetence, and refuses to refund baseless charges.

If you believe all the bilge this company spews and you nonetheless sign up with them, you are continuing to validate Barnum's Dictum that a sucker is born every minute.

The ultimate irony is that CREDO is in-credibleSTREER

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Loss:
$250
Cons:
  • Unresponsive
  • Take the momey and run

Preferred solution: Full refund

User's recommendation: STEER CLEAR

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Basalt, Colorado

Can't activate phone!

CREDO Mobile - Can't activate phone!
CREDO Mobile - Can't activate phone! - Image 2
I have been on hold for the second time for over 40 minutes, taken my entire lunch break both days and still may not get through! I received immediate service to sign up but every time I call I get the we are experiencing higher than normal call volume It sucks because I love progressive causes but not at the expense of every bit of my limited free time. I may have to switch back to Verizon sadly. look at hold time and this is the 2nd time. i cant activate phone or get help to do it. whenever I call this is what I get
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User's recommendation: Huge hold times for customer service is a drag and repeatedly the same

Anonymous
map-marker Grafton, Wisconsin

My Samsung Galaxy A13 5G smartphone.

A few weeks ago, I purchased a Samsung Galaxy A13 5G smartphone from Amazon. It arrived and I attempted to start it.

The (very small print owner's manual!) told me to open a tiny tray with a "tool", and then I was instructed to insert a SIM card. There was no such devise in the package, so I asked my grandson (a computer tech) where I could buy one, and was told Walmart or Target has them. Walmart informed me they do not sell such things, and I was told by one person that I must contact my "provider" and by another that I must contact my "carrier". What do these terms mean?

I'm almost 97 years old, and have subscribed to CREDO for over 30 years for my cellphone service, and have always been very satisfied. I've also been pleased by your progressive philosophy. When I was switched over to the new NUU phones a few months ago, I also had few problems, although I've never mastered a number of functions or actions which are possible with the new phone. I only use my NUU for basic phone conversations--nothing more.

Can you possibly assist me in some way to understnad how this Samsung Galaxy A13 can be somehow reconciled with the NUU which I'm now using? Must I retain both devices now for any activities in which I wish to engage? Seems like an awfully awkward situation to me. BTW, I've dealt with a wonderful, friendly tech by the name of "Hannah", I believe it was, previously.

If you know her and could somehow transfer this msg. to her, I'd be just thrilled! See if you can locate her, and have her contact me!

Many thanks for anything you people can do for me. Dr.

Franklin S. Miller Associate Professor, emeritus University of Wisconsin-Milwaukee

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1 comment
Guest

many providers all you need to do is swap or change your current sim ( old phone) in to the new phone

About

Summary

CREDO Mobile specializes in wireless telecommunication. The company was founded by Peter Barnes in November 1985. Its headquarters is based in San Francisco, California, USA. CREDO Mobile is a mobile network operator. It is a division of Working Assets Corporation. CREDO Mobile also sells phones and devices including smart phones, iPhones, and Android-based devices. Available models are Apple iPhone, Samsung Galaxy, Kyocera Verve, Alcatel OneTouch, and Samsung Galaxy Note. CREDO Mobile devices are working worldwide. It provides individual and shared data plans.

CREDO Mobile reviews and complaints

CREDO Mobile is ranked 342 out of 2019 in Telecommunications category

Area Served

USA

Payment Methods

VISAPayPal

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