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CREDO has the worst customer service I have ever had to deal with. Every problem became a month long ordeal dealing with one after another customer service rep who couldn't help me. There were always problems and more problems. I must have logged dozens of hours trying...
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2.3
I didn't like
  • Terrible customer service and huge jump in cost after contract
  • Terrible customer service
#1400392
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Never use Credo Mobile! I have spent hours on the phone with their non service reps. They put you on hold, never resolve your problems. Promise to call or email you but never do. Save yourself aggravation and deal with a mobile company you can actually talk to someone...
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1.2
I didn't like
  • Mobile services
  • Customer service
#1396716
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Even though I did not purchase phones with this company, a two year contract was in force. Thus when I switched to a much cheaper phone plan with unlimited data, I was charged a $175 contract cancellation fee. For what? I'd say you will find better and less expensive...
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1.5
I liked
  • Progressive support
I didn't like
  • Cancellation policy
#1391675
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Like many, I was attracted to promise of a pro-social company. But I finally realized the Credo gimmick. They do not live up to tag line of carrier “with a conscience.” Service is substandard and not as good as Verizon in spite of claims. Sales force misrepresents and...
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1.6
I liked
  • Idea
I didn't like
  • Reality
#1389799
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Although I love what they stand for, and I tried to like them, I sign the petitions and support everything they stand for, this network uses SPRINT and in LA, it's terrible! I rarely get more than 3 bars, it's usually only 3G, and sometimes even lower. I can only talk...
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2.3
I liked
  • Progessive
I didn't like
  • Terrible coverage
  • Mobile network
#1384242
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I have tried to contact credo about the persistent problems with my phone and their service. I can no longer be heard on the phone when in my office. Many calls just do not register on my phone but go straight to voicemail and I do not know about them until I check the...
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1.5
I liked
  • Price vs verizon and i liked their support of social issues
I didn't like
  • Lost calls
  • Dropped calls and the failure of support service
#1370319
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Been with them for a month- paid first bill sept 1st. with app, credo took it out of my bank twice. Got nowhere w/credo, bank dispute settled today, made permenant my refund for one payment. Got nasty text from credo saying my account was overdue by the amount of the...
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1.9
I liked
  • Idea that some of my payments did some good
I didn't like
  • Misrepresenting their product and misleading facts they gave
#1362368
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I have been a member of Credo for nearly 10 years. I was willing to pay more in order to support causes I believe in, But due to their poor service and lack of flexible or realistic policies I have no chose but to leave Credo. First, my new carrier is HALF the cost,...
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#1358305
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After having been with Credo for over two years and no longer having a contract, we decided to change carriers. Our needs had changed and CREDO could NOT meet the new needs. Seemed like a simple enough thing to do. The first two lines ported over fairly uneventfully,...
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I didn't like
  • Hypocrisy of supporting verizon
  • Horrific customer service for new customers - lost our business
#1349475
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Credo does not treat its customers well or with respect, be careful before signing with them. I would have thought that they would have treated us well at parting so that we would recommend them or even come back some time in the future. We are long time Credo...
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1.6
I liked
  • Progressive support
I didn't like
  • Terrible way they treated me when i wanted a new provider
#1332145
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