Update by user Jan 09
This is about Credo failing and/or refusing to port phone number to new carrier. Law requires that to be done in one business day.
Original review posted by user Jan 08
Attempting to change cell phone carriers, Credo to Consumer Cellular...48 hours in and still no transfer of the main number on the account (the second line was transferred within 30 minutes or so...). Have even had reps from both carriers on the telephone at same time so they could speak to each other.
Credo person, the one who answered the phone actually, claimed to be the "highest authority" I could deal with regarding the problem, clearly not the case since they have a porting department. Have now read several entries online wherein Credo accused of refusing to port (one by a Working Assets employee even [that's the company that owns Credo].
The number in question has been my main business line for more than a decade so this is more than trivial...
Mr. Terry Combs
Product or Service Mentioned: Credo Mobile Phone Service.
Reason of review: Order processing issue.
Monetary Loss: $10.
Preferred solution: Port the number to the new carrier.
I didn't like: Dishonest about number porting.