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1.5

From the start dealing with Credo was a nightmare. When I signed up they sent my phones to the wrong address (they manage to send my bills to the right one)

It took 3 days and 4 people to get my phone working with their service.

I signed up for 2 phones which were free, however along with the phones they sent extra cables, ear phones and plugs. I didn't think about it and put everything in a drawer, When I got my first bill they charged me almost $400 for everything, when I asked if I could send it all back they said no.

Last week my phone was stolen, I tried for an entire day to get a hold of them and could not, I finally called Apple and ordered the phone from them. Apple support was wonderful, they managed to get a hold of Credo while I was on the line to ask them to send a sim card. Credo said you could only buy a phone from Credo and they had to check with corporate and would call me back, They never called back.

I called them back and they had no record of any request. I finally spoke to a

"supervisor" and she said they would overnight it.

Next day my phone from Apple arrived, but no sim card, so the phone is useless.

When I called Credo they said it would be delivered the day after tomorrow.

So I have to wait 2 more days.

Bottom line: Support is almost non existent, you would think that with no brick and mortar stores their on-line support would be adequate. NO

One percent goes to worthy causes, that's really not that much in the scheme of things.

Do yourself a favor and just support the causes you feel are important. I feel like Credo is just a scam! No other phone service I know of requires you to buy your device from them. I am going to Verizon tomorrow to see if they can do anything to get me out of my contract, which has one more year.

Reason of review: pretty much all of the above.

CREDO Mobile Cons: One wordhorrible, Lack of customer service response.

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Sahara C

So sad, but true

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